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Sign Up What advantage is there to signing up on the Web? Is my information safe? Will my personal information be used for any other purposes? Can I sign up with multiple numbers? Do I have to make any term commitments or sign any contracts? How long before my service is activated? Rates Why are the rates so much lower than companies like AT&T and MCI? How do LD Depot rates differ from other companies? Are my domestic calls billed in 60-second increments? Can I use LD Depot for international calls? Billing Is my credit card charged automatically? Will you notify me when my credit card is charged? How will I know when my monthly bill is ready? Can I receive a statement through the mail? Are there any hidden charges? What if I have a problem with my bill? Billing Options Direct Bill Direct Bill PLUS AUTOPAY Calling Cards Does LD Depot offer calling cards? What are the billing increments? How do I receive my Calling Card(s)? How are Personal Identification Numbers (PIN's) assigned? Toll Free Services Is there a setup fee for Toll Free Service? Is there a monthly Access Charge for Toll Free Service? What is the monthly charge for a Toll Free Number to be listed in the National Toll Free Directory? What is the rate on my toll free number? What are the billing increments? How long will it take to activate a new toll free numbers(s)? How long will it take to switch an existing toll free number(s)? Customer Service What do I do if I miss my verification call? What is the Monthly Service Charge? Verification Why do I have to verify my order? How can I verify my order? What do I do if I miss my verification call? The company Who is LD Depot? Who is Covista Communications? How long have you been in business? Are you going to be around? Does the company have its own network? Can I view the Covista tariffs? Sign Up What advantage is there in signing up on the Web? It is simple, convenient, and secure. Sign up anytime, 24 hours a day. Is my information safe? Your information is confidential and will not be used for any other purposes without your permission. All credit card information is encrypted for optimum security. For more details, see our security policies. Will my personal information be used for any other purposes? No. Your personal information will not be used for any other purposes without your permission. Can I sign up with multiple numbers? Absolutely. You can have multiple numbers with LD Depot. Do I have to make any term commitments or sign any contracts? No. There are no term commitments or contracts to sign. You can cancel your service at anytime with no further obligation. How long before my service is activated? In most cases, your service will be activated within 3 to 5 business days (are standard intervals), sometimes sooner. Service activation is dependent on your Local Exchange Carrier (LEC) and activation times vary in each calling area. 
Rates Why are the rates so much lower than companies like AT&T and MCI? LD Depot is a part of the Covista Communications nationwide fiber optic network, and we have one of the most efficient call routing systems in the country. We have been in business since 1983 and have always provided our customers with some of the best rates in the industry. How do LD Depot rates differ from other companies? LD Depot rates are as much as 70% lower than our competitors. For more details, see our rates comparison. Are my domestic calls billed in 60-second increments? No. Your domestic calls are billed in six (6) second increments, so unlike most other plans, you only pay for the time you talk. If you talk for 12 seconds, you only pay for 12 seconds, not a full minute. Can I use LD Depot for international calls? Absolutely. LD Depot has some of the most competitive international rates in the industry. International calls are billed with 30 second minimum and 6 second increments. Mexico is billed with 60 second minimum and 60 second increments.
Billing Is my credit card charged automatically? Yes, at the end of each billing month. You will receive an email confirming your charges. You can also log in anytime at www.lddepot.com and view your account status, including your bill. Will you notify me when my credit card is charged? Yes, You will receive an email confirming your charges and you can check your account status anytime at www.lddepot.com by logging in with your customer ID and password. How will I know when my monthly bill is ready? Once we have established what billing cycle you are on, you will be billed at the same time each month. You can also check your account status anytime at www.lddepot.com. Can I receive a statement through the mail? Yes. You can receive a paper statement through the mail. And pay your monthly bill by check if you choose. Are there any hidden charges? None. No monthly billing fee if you are signed up for AUTOPAY* option or if your bill is over $20.00 each month. (NOTE: $1.99 billing fee is charged when your bill is under $20.00 for all non-AUTOPAY customers.). *AUTOPAY is to pay by credit card or ACH (Direct Checking Withdrawal) each month and receive your invoice online. What if I have a problem with my bill? For any problems or questions, call us toll-free at: 1-800-659-9300 (Residential Customer Service) or 1-800-659-9400 (Business Customer Service)
Billing Options Direct Bill Receive a paper invoice each month and pay by check or money order. Direct Bill PLUS Receive a paper invoice each month and pay by credit card. AUTOPAY No paper invoice, pay by credit card or ACH (Direct Checking Withdrawal) and view or download your monthly invoice on our LD Depot Customer Login.
Calling Cards Does LD Depot offer calling cards? Yes. The rate is 9.9¢ per minute. What are the billing increments? All calls are billed for the first 30 seconds, then in 6 seconds increments. How do I receive my Calling Card(s)? Your Calling Card(s) will be mailed within 5 to 7 business days upon approval of your order. How are Personal Identification Numbers (PIN's) assigned? Personal Identification Numbers (PIN's) are randomly assigned and mailed in a separate letter for security reasons.
Toll Free Services Is there a setup fee for Toll Free Service? No. Is there a monthly Access Charge for Toll Free Service? No. What is the monthly charge for a Toll Free Number to be listed in the National Toll Free Directory? $10 per month. What is the rate on my toll free number? The rate on your toll free number(s) is the same low outbound rate per minute for Interstate calls and the same low Intrastate rate as your non-toll free telephone numbers. What are the billing increments? 60 second increment. How long will it take to activate a new toll free numbers(s)? Please allow 5 to 7 business days for the activation of the new toll free number(s). How long will it take to switch an existing toll free number(s)? The Federal Communications Commission requires the current carrier to release your existing toll free number within 3 business days. Once it is released, your existing toll free number(s) will be activated within 2 to 4 business days.
Customer Service What do I do if I miss my verification call? Just call 1-888-526-0202 and follow the steps to verify your order. What is the Monthly Service Charge? No monthly billing fee if you are signed up for AUTOPAY option or if your bill is over $20.00 each month. (NOTE: $1.99 billing fee is charged when your bill is under $20.00 for all non-AUTOPAY customers. A $1.00 surcharge will be added on any toll free number with usage of less than $1.00)
Verification Why do I have to verify my order? For your protection, the Federal Communications Commission requires third party verification to switch your long distance telephone service. How can I verify my order? You can verify your order utilizing LD Depot voice verification system or by signing your printed application and faxing it to the toll free number listed on the application or e-mail. What do I do if I miss my verification call? Just call 1-888-526-0202 and follow the steps to verify your order.
The Company Who is LD Depot? LD Depot is a part of Covista Communications, one of the most respected telecommunication companies in the business. LD Depot was set up to offer the most competitive rates possible. Who is Covista Communications? Covista Communications began in 1983 and serves customers nationwide with a state-of-the-art fiber optic network and one of the most efficient call routing systems. Covista has an excellent reputation for call quality and customer service. How long have you been in business? Are you going to be around? Covista Communications has been in business for over 20 years. It is expanding its operations with the recent addition of several switching locations throughout the U.S. The company is financially sound with plans to be here for many years to come. Does the company have its own network? Yes. As matter of fact, Covista's network is regarded as tops in the industry. In addition to our own network, we also have agreements with every major carrier so your calls are always routed in the most efficient way possible. Can I view the Covista tariffs? Yes. Covista tariffs is posted on http://www.tcstariffs.com/Covista/index.html.
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